http://support.rebit.com/forum/ Rebit Support Forum: Recent Posts en Thu, 17 May 2012 11:09:43 +0000 http://support.rebit.com/forum/topic/rebit-5-trial-cannot-backup-truecrypt-encrypted-non-system-drive#post-5570 Tue, 15 May 2012 09:10:28 +0000 RebitAdmin 5570@http://support.rebit.com/forum/ <p>Rebit does not support any sort of encryption at this time. That is not to say certain types work without any problems (we have heard from some customers that their encrypted drives are backing up and restoring normally). My guess is that truecrypt is one of the encryptions types that we do not support. </p> http://support.rebit.com/forum/topic/rebit-5-trial-cannot-backup-truecrypt-encrypted-non-system-drive#post-5529 Sat, 12 May 2012 12:13:16 +0000 hkkippo 5529@http://support.rebit.com/forum/ <p>Hi,</p> <p>is backing up Truecrypt encrypted drive supported? I can select the drive for backup but the drive is not backed up.</p> <p>The drive is an internal SATA drive with NTFS file system (Windows 7). It appears as an removable drive. I have tried browsing backup and using right click menu for files on that drive. Files on system partition are backed up correctly.</p> <p>This is related to a trial download of Rebit 5. I will have to cancel my order due to this problem for now. Otherwise I'm very satisfied with the feature set. </p> <p>Thank you </p> http://support.rebit.com/forum/topic/correct-process-for-notebooks#post-5501 Wed, 09 May 2012 15:30:36 +0000 RebitAdmin 5501@http://support.rebit.com/forum/ <p>If you have Rebit 5, you can use the Pause button to stop Rebit and then disconnect. </p> http://support.rebit.com/forum/topic/user-interface-and-menu#post-5500 Wed, 09 May 2012 15:29:37 +0000 RebitAdmin 5500@http://support.rebit.com/forum/ <p>I have forwarded your suggestion to the development team for consideration. Thank you for taking the time to leave feedback. </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-5499 Wed, 09 May 2012 15:28:12 +0000 RebitAdmin 5499@http://support.rebit.com/forum/ <p>Thank you for submitting suggestions, we are always looking for ways to improve our software and appreciate any feedback. </p> http://support.rebit.com/forum/topic/correct-process-for-notebooks#post-5493 Wed, 09 May 2012 01:14:15 +0000 not1_name 5493@http://support.rebit.com/forum/ <p>I use the safely disconnect feature, but I cannot disconnect while Rebit is still running. It seems as if I will need to continue to do as I am doing. I think that you could add a button that enables the software to shutdown without users having to stop the process in the task manager. </p> http://support.rebit.com/forum/topic/user-interface-and-menu#post-5490 Tue, 08 May 2012 18:17:03 +0000 mpatricke 5490@http://support.rebit.com/forum/ <p>Performance/ Progress reporting: As well as the current %age complete and progress circle, when taking a Recovery Point or Backup (particularly the first recovery point right after installation), can Rebit also report:<br /> - Total Volume of data (GB) to be backed up;<br /> - Total Volume backed up so far (or remaining);<br /> - Data backup rate (GB/hour);<br /> - Esitmated remaining time to ocmplete</p> <p>This would give an indication to the user of:<br /> - Remaining capacity on destination drive;<br /> - Potential bottlenecks or problems with their system if its running slowly;<br /> - How long they should not touch the system to let it finish. </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-5489 Tue, 08 May 2012 18:09:46 +0000 mpatricke 5489@http://support.rebit.com/forum/ <p>Ouch. Not really what I wanted to hear but oh well... And thanks for the prompt reply too, it does make a difference when you know there's someone listening :o)</p> <p>I'll run the Disk Check and see what happens.</p> <p>I've added a suggestion in the Feature Requests &gt; UI regarding information displayed on the Rebit Monitor. </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-5487 Tue, 08 May 2012 09:51:52 +0000 RebitAdmin 5487@http://support.rebit.com/forum/ <p>If the Rebit frog icon is RED and it tells you that it cannot communicate with a backup service, then something has altered the program or its services. If restarting the service and the machine itself does not get it going once more, then you really have only one option: you need to reset Rebit 5.The instructions are here:<br /> <a href="http://support.rebit.com/forum/topic/rebit-5-reset-instructions" rel="nofollow">http://support.rebit.com/forum/topic/rebit-5-reset-instructions</a></p> <p>Additionally, it should not take several days to backup your system. Either your hard drive has a really slow data transfer rate, or there are bad sectors on one of the drives (either the drive being read or the drive being written to) which slows down the backup process. You might want to run a Disk Check Utility on all drives with the repair bad sectors feature enabled. </p> http://support.rebit.com/forum/topic/correct-process-for-notebooks#post-5486 Tue, 08 May 2012 09:48:08 +0000 RebitAdmin 5486@http://support.rebit.com/forum/ <p>You should be able to use the "safely disconnect" feature in windows to disconnect the drive. If it is not letting you do this, then there is either a handle open to the drive that cannot be stopped by windows safely disconnect or the safely disconnect feature is not working correctly. If either is the case, you can continue stopping the service and then disconnecting the drive through Safely Disconnect, or you can shut down the system and then disconnect the drive.<br /> Users that experience this should not simply disconnect the drive as this can cause corruptions on the drive and compromise your backups. </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5485 Tue, 08 May 2012 09:44:48 +0000 RebitAdmin 5485@http://support.rebit.com/forum/ <p>Thank you daneel, I will reopen this issue and have our team find out what is causing this. We might need additional information from you, but as an active member of our forum I am certain you will continue to be of assistance in our "hunt." </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-5484 Tue, 08 May 2012 03:28:14 +0000 mpatricke 5484@http://support.rebit.com/forum/ <p>I installed Rebit 5 four days ago and started the first Recovery Point backup running. This was going slowly (up to 72% as at earlier today of 300GB used on a 500GB hard drive) but steadily until today when it has stopped with a "Problem Detected" "Could not communicate with backup service" error. </p> <p>I have tried all steps above, the 'Rebit 5 Svc' IS running and set to Auto. I've tried stopping and restarting the service and the Rebit program itself, and turned off the external drive, rebooted the PC, and restarted the external drive (and all combinations of stopping and starting those devices) and still the error message stays there. Any ideas? I'm loathe to reinstall and start again from scratch.</p> <p>PC is Windows7 Home Premium, SP1, 500GB hard drive. Backing up to D-Link ShareCentre 2 x 1TB. </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5483 Tue, 08 May 2012 02:15:02 +0000 daneel 5483@http://support.rebit.com/forum/ <p>I was wrong, when I re-tested I had forgotten to re-enable the Rebit.ContextMenu shell extension.<br /> When I do that, the error still persists in the current Rebit version.</p> <p>But even with the Rebit.ContextMenu shell extension disabled, Rebit is certainly messing up Windows Explorer which takes 2-3 minutes to respond to a right-click. </p> http://support.rebit.com/forum/topic/correct-process-for-notebooks#post-5482 Mon, 07 May 2012 21:29:34 +0000 not1_name 5482@http://support.rebit.com/forum/ <p>A really quick question. I use Rebit software on an external drive connected to my Windows 7 machine. I connect it up once a week to backup. When done I need to stop the Rebit process in my task manager, and then click to disconnect from the USB drive in my system tray. There appears to be no way to easily disconnect in the software without stopping the process in Windows. Am I missing a better way to do this? </p> http://support.rebit.com/forum/topic/rebit-causing-ms-works-problems#post-5479 Mon, 07 May 2012 09:54:06 +0000 RebitAdmin 5479@http://support.rebit.com/forum/ <p>What is the exact version of your Rebit software that you have installed? To check, right-click the Rebit frog icon in the tray and select About. </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5478 Mon, 07 May 2012 09:52:32 +0000 RebitAdmin 5478@http://support.rebit.com/forum/ <p>@zapper: We support all Rebit products, just not rebranded software such as Replica. </p> <p>@filmer 9: Replica will still delete older recovery points to create room for new backups, just like its Rebit counterpart. I am not certain about the formatting process for Replica; it is possible that the software cannot be removed through a format, although all of our Rebit drives (once formatted) will be empty external hard drives with no software on them. </p> http://support.rebit.com/forum/topic/new-rebit#post-5477 Mon, 07 May 2012 09:48:51 +0000 RebitAdmin 5477@http://support.rebit.com/forum/ <p>@zapper: When a post is made on the forum, there is no time stamp, just a "posted 3 weeks ago" or something similar. Were you looking for an exact date and time? Or did you mean is there an email notification telling you that a reply has been made to your post? </p> http://support.rebit.com/forum/topic/rebit-causing-ms-works-problems#post-5463 Sun, 06 May 2012 09:38:41 +0000 filmer 9 5463@http://support.rebit.com/forum/ <p>When my rebit drive is connected, right clicking any menu file in "Works" causes the Works program to freeze and I never get the pop-up window. When I disconnect the rebit drive everything is normal. Win 7 SP1. Please help. </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5462 Sun, 06 May 2012 09:22:08 +0000 filmer 9 5462@http://support.rebit.com/forum/ <p>I believe I have the same problem. My C drive has 65G used and my backup drive has 181G used. I didn't know my drive was filling fast until I read this post. I too think it's just a matter of time until Rebit has the back-up drive filled. How come formatting the backup doesn't erase the Seagate installed software??<br /> Thanks for your help. </p> http://support.rebit.com/forum/topic/new-rebit#post-5443 Fri, 04 May 2012 22:13:57 +0000 zapper 5443@http://support.rebit.com/forum/ <p>Admin, was referring if a reply is made to a posting that a person made how can we find out when a reply was made to that specific posting? </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5442 Fri, 04 May 2012 22:04:57 +0000 zapper 5442@http://support.rebit.com/forum/ <p>What do you guy's support???? </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5416 Wed, 02 May 2012 15:29:55 +0000 RebitAdmin 5416@http://support.rebit.com/forum/ <p>Version 5.0.1037 is Rebit PRO, it is different from Rebit 5. </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5415 Wed, 02 May 2012 13:52:56 +0000 tmeader 5415@http://support.rebit.com/forum/ <p>Where are people getting updated versions from? I haven't received an updated notification in probably 8 months, and I'm on: 5.0.1035.11190. Whereas the creator of this thread states they're on 5.0.1037.xxxx AND just got another update.</p> <p>Any idea what's going on, and when we might see an update to the new version yet? </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5412 Wed, 02 May 2012 10:35:50 +0000 daneel 5412@http://support.rebit.com/forum/ <p>This seems to be fixed in today's update, though the Rebit version number hasn't changed.<br /> Thank you. </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5401 Tue, 01 May 2012 14:07:18 +0000 RebitAdmin 5401@http://support.rebit.com/forum/ <p>Replica is a rebranded version of our software that Seagate bought rights to. We do not support Replica. </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5400 Tue, 01 May 2012 13:19:28 +0000 mathguy 5400@http://support.rebit.com/forum/ <p>They tell me that it's your software. </p> http://support.rebit.com/forum/topic/recovery-point-history#post-5398 Tue, 01 May 2012 12:33:03 +0000 RebitAdmin 5398@http://support.rebit.com/forum/ <p>There are two things you can do. Since Rebit 5 isn't working correctly, you can reset it by following the instructions here:</p> <p><a href="http://support.rebit.com/forum/topic/rebit-5-reset-instructions" rel="nofollow">http://support.rebit.com/forum/topic/rebit-5-reset-instructions</a></p> <p>Or, if you would like to know what the cause of this issue is, you would have to contact support directly so that they can take a look at your system and determine the issue. You can contact support by filling out the support form at:</p> <p><a href="http://rebit.com/support/" rel="nofollow">http://rebit.com/support/</a> </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5397 Tue, 01 May 2012 12:30:28 +0000 RebitAdmin 5397@http://support.rebit.com/forum/ <p>We do not support Seagate software. </p> http://support.rebit.com/forum/topic/seagate-freeagent-goflex#post-5396 Tue, 01 May 2012 10:16:03 +0000 mathguy 5396@http://support.rebit.com/forum/ <p>I have a Seagate FreeAgent GoFlex using Replica. Over the course of time, my 1TB drive filled up to the point that it couldn't backup anymore. I contacted Seagate and their solution was to format the drive and start over. Well, it seems that what was happening is happening again. The problem seems to be that none of the restore dates are ever eliminated. So, it keeps backing up and backing up until the drive is full. Right now I have over 550GB filled on the drive when I'm backing up around 250GB. Seagate says it's a software issue but that since I'm not full right now, it's not a problem. Well, it's just a matter of time before I'm at format and start over. How do I fix this?</p> <p>I am running Windows 7 Pro 64-bit. </p> http://support.rebit.com/forum/topic/recovery-point-history#post-5394 Tue, 01 May 2012 09:32:30 +0000 SMR 5394@http://support.rebit.com/forum/ <p>5.0.1035.11190</p> <p>Again this has worked perfectly for about a year or more and just started dropping backups from the list last week. </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5393 Tue, 01 May 2012 09:08:38 +0000 RebitAdmin 5393@http://support.rebit.com/forum/ <p>Thank you for the submission, we will take a look at this right away. </p> http://support.rebit.com/forum/topic/recovery-point-history#post-5392 Tue, 01 May 2012 09:07:40 +0000 RebitAdmin 5392@http://support.rebit.com/forum/ <p>Something is definitely not adding up. What is the version of the Rebit software that you have installed? To check, right-click the frog icon in the tray and select About. </p> http://support.rebit.com/forum/topic/explorer-right-click-hangs-in-vista#post-5391 Mon, 30 Apr 2012 13:04:02 +0000 daneel 5391@http://support.rebit.com/forum/ <p>When right clicking a Windows Explorer item in Vista, Explorer hangs.<br /> This is fixed by disabling the Rebit.ContextMenu shell extension (I used ShellExView).<br /> Rebit version 5.0.1037.11668 on Vista 32bit SP2 </p> http://support.rebit.com/forum/topic/recovery-point-history#post-5390 Mon, 30 Apr 2012 12:15:17 +0000 SMR 5390@http://support.rebit.com/forum/ <p>739G of 932G used on the backup drive. It's been like this for over a year with month's worth of backups listed in the past. The system drive is 128g used of 688 g. </p> http://support.rebit.com/forum/topic/recovery-point-history#post-5389 Mon, 30 Apr 2012 08:37:20 +0000 RebitAdmin 5389@http://support.rebit.com/forum/ <p>If there is only room for one recovery point on the Rebit external drive, then you might need a larger drive to backup your system. What is the capacity of the system hard drive and the external Rebit drive? </p>