http://support.rebit.com/forum/ Rebit Support Forum Forum: Troubleshooting - Recent Posts en Tue, 07 Feb 2012 23:28:56 +0000 http://support.rebit.com/forum/topic/backup-location-full#post-3671 Tue, 07 Feb 2012 15:34:28 +0000 RebitAdmin 3671@http://support.rebit.com/forum/ <p>If you have Rebit 5 you can remove a drive from backup. Rebit will then manually go through the entire drive and delete the Rebit backups. This process can take some time, but it is the only way to get rid of Rebit data without formatting. </p> <p>To do this, open the Rebit 5 dashboard by right-clicking the frog icon in the tray and selecting open. Then, click on Settings (gear icon in the bottom right) and there select Backup Locations. There is an X button that can be used to remove the backup location. Another way to do it is to uninstall Rebit 5 from Control Panel selecting the option to Delete Backups. </p> <p>Once the data is removed, you can then reinstall the software and have it re-backup the system. Note that when you uninstall, having your computer connected to the internet will ping the Rebit server and automatically give you another activation on your license key. This way you do not use up any activations during the process. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3670 Tue, 07 Feb 2012 14:57:29 +0000 drdively 3670@http://support.rebit.com/forum/ <p>What if reformatting the hard drive is not an option. Well, what I mean is the hard drive is large, so I store a few things on there along with the backup. Is there a way to remove the current backup from the external hard drive, and then start the process over? I am convinced my Rebit backup is bloated with many documents I have long since deleted, and probably twenty Quicken data sets with different dates on them. </p> http://support.rebit.com/forum/topic/define-network-share#post-3669 Tue, 07 Feb 2012 14:47:10 +0000 RebitAdmin 3669@http://support.rebit.com/forum/ <p>When you backup your system through Rebit, you can do so to a USB attached drive or to a NAS Box (Network Attached Storage) which is a Network Share. Try searching for 'NAS Box' in Google to see examples. </p> http://support.rebit.com/forum/topic/cant-locate-backup#post-3667 Tue, 07 Feb 2012 14:43:20 +0000 RebitAdmin 3667@http://support.rebit.com/forum/ <p>You cannot access the backup data by simply exploring the drive on the system that is being backed up. Instead, you need to right-click the frog icon in the tray and select Open. This will bring up the Rebit 5 dashboard. There, click on Browse Backups to view the backed up data. </p> <p>If you want to see the data on a system that is not backing up to this drive (ie a system that does not have Rebit installed on it) you will need to double-click on Start.exe which will give you the option to Browse. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3663 Tue, 07 Feb 2012 14:35:05 +0000 RebitAdmin 3663@http://support.rebit.com/forum/ <p>This is not an issue we can fix mccpry, because the majority of cases where Rebit cannot automatically delete a recovery point to create a new one are caused by a corrupt index on the external drive. These corruptions are most commonly caused by users not safely disconnecting the Rebit drive before unplugging it. </p> http://support.rebit.com/forum/topic/define-network-share#post-3662 Tue, 07 Feb 2012 11:50:18 +0000 tagnw 3662@http://support.rebit.com/forum/ <p>I have a drive that I want to backup to. It's a network drive in the sense that I access it via "My Network Places" in Windows XP and it's listed under "The Internet". I have a secure URL, username and password for it, but it doens't seem entering that info does any good in Rebit. Is it possible to backup to that location? </p> http://support.rebit.com/forum/topic/cant-locate-backup#post-3659 Mon, 06 Feb 2012 01:33:55 +0000 ericpope 3659@http://support.rebit.com/forum/ <p>Hello<br /> When I try all the methods suggested here I still can't find ANY backup files (although it says it is working).<br /> When I access the drive manually here is what I see:<br /> autorun.inf<br /> start.exe</p> <p>When I use windows explorer, it comes up blank.<br /> Is it backing up (drive says 98gb is used)?<br /> Can anyone help please?<br /> thanks </p> http://support.rebit.com/forum/topic/backup-location-full#post-3652 Sat, 04 Feb 2012 17:11:30 +0000 mccpry 3652@http://support.rebit.com/forum/ <p>My drive filled up again. I had to reformat the drive and uninstall/reinstall rebit again. It would be nice to get a fix for this issue. </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3650 Sat, 04 Feb 2012 04:35:38 +0000 daneel 3650@http://support.rebit.com/forum/ <p>Thank you. Your understanding is correct.<br /> I have emailed the log file (that convers both tests) as you suggested and await your analysis.<br /> It is most encouraging that you respond so willingly to questions raised here.<br /> dan </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3649 Fri, 03 Feb 2012 14:31:30 +0000 RebitAdmin 3649@http://support.rebit.com/forum/ <p>If I understand correctly, you waited until Rebit made a restore point, and then you had Rebit create another restore point which took five and a half hours. Since this is abnormal behavior, it would behoove you to contact Rebit Support directly by email: <a href="mailto:support@rebit.com">support@rebit.com</a><br /> We would need to see your gatherer logs, ideally one right after a backup and then another after the additional backup that takes 5 hours. This way we can compare the two and find out why it is taking such a long time. </p> http://support.rebit.com/forum/topic/pause#post-3648 Fri, 03 Feb 2012 12:18:03 +0000 daneel 3648@http://support.rebit.com/forum/ <p>A very positive conclusion to my question.<br /> Thank you very much,<br /> dan </p> http://support.rebit.com/forum/topic/pause#post-3646 Fri, 03 Feb 2012 10:47:53 +0000 RebitAdmin 3646@http://support.rebit.com/forum/ <p>Thank you Dan, I will send this over to the developers as a suggestion. </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3645 Fri, 03 Feb 2012 09:59:08 +0000 daneel 3645@http://support.rebit.com/forum/ <p>Thank you.</p> <p>Without knowing how much data has changed how can you, or I, calculate the data throughput?<br /> I made this experiment:</p> <p>I disconnected the computer from the Internet then:<br /> 1. I made a full Rebit backup (11.96 hours)<br /> 2. I made another full Rebit backup (5.46 hours)</p> <p>From this I deduce that every time I make a backup there is a 5.5 hour overhead.<br /> You say that when making a full abckup Rebit only copies data that has changed, so that's 5.5 hours to backup no data.<br /> I do realise that Rebit has a lot of work to do to determine what data, if any, has changed and I assume this is what is going on, is this correct?<br /> On my computer, Rebit is creating 104Gb of Completed Records and a syncSnapshot size of 1.1Gb for a hard drive that has 163Gb of data on it (presumably less what you call Windows backup files). </p> <p>Am I missing something?</p> <p>dan </p> http://support.rebit.com/forum/topic/pause#post-3644 Fri, 03 Feb 2012 09:40:25 +0000 daneel 3644@http://support.rebit.com/forum/ <p>Thanks - update to above questions:</p> <p>1. Yes, it resumed in 48 hours - strange that it said it would resume in 1 (!) day instead of 2.</p> <p>2. Since Rebit knows that it is paused for 2 days, I really wish it would not ping the drive until then (why would it need to?). I would be very happy indeed for the Rebit tray icon to become orange until then. Can this please be considered?</p> <p>dan </p> http://support.rebit.com/forum/topic/pause#post-3640 Wed, 01 Feb 2012 11:25:23 +0000 RebitAdmin 3640@http://support.rebit.com/forum/ <p>When you pause it for 2 days it should stay paused and resume after 48 hours. If this is not the case then there may be a problem. Please keep us updated. The flashing light is the software pinging the drive to check its status; this is necessary for if the drive is physically disconnected the Rebit tray icon will become orange. I hope it is not too much of a nuisance for you. </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3639 Wed, 01 Feb 2012 11:20:02 +0000 RebitAdmin 3639@http://support.rebit.com/forum/ <p>I believe your initial findings to be correct, as Rebit backs up everything that has changed on your system with the exception of Windows backup files (since that is redundant data). </p> http://support.rebit.com/forum/topic/pause#post-3632 Tue, 31 Jan 2012 10:41:35 +0000 daneel 3632@http://support.rebit.com/forum/ <p>I paused Rebit5 and set it to resume in 2 days.<br /> When I look at the Status bar it says backups will resume in 1 day. I have 2 questions:</p> <p>1. Will backup resume in 48 hours (and not before) when I set it for 2 days?</p> <p>2. Why does the backup drive keep flashing once or twice a second? Task Manager shows the Rebit-5-Svc.exe consumes 1% or sometimes 2% of the CPU each time the drive flashes. I wonder what it can be doing since backup is paused.</p> <p>Thanks, dan </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3631 Tue, 31 Jan 2012 10:32:19 +0000 daneel 3631@http://support.rebit.com/forum/ <p>I now believe the throughput figures I quoted above may be misleading because I don't suppose that Rebit5 backs up the whole of the VSS drive copy does it?<br /> What exactly is backed up in a Recovery Point (or it may be easier to say what is not backed up)?<br /> Thanks, dan </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3615 Wed, 25 Jan 2012 10:12:02 +0000 RebitAdmin 3615@http://support.rebit.com/forum/ <p>Thank you for sharing your finding, I am certain that there are those out there that will find this useful. </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3613 Wed, 25 Jan 2012 01:13:20 +0000 daneel 3613@http://support.rebit.com/forum/ <p>Your reply prompted me to do the work myself with the following results:<br /> Open the log file and search for "completed create recovery point".<br /> The time for the operation is then given in seconds.<br /> My C: drive has 149Gb used and it took 27793 seconds (8.22 hours), that's 18 Gb/hour (to a USB 3.0 drive).<br /> I do not leave equipment powered on over night.<br /> I can't understand why you were reluctant to share this simple information with us, but this may be of interest to others.<br /> dan </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3611 Tue, 24 Jan 2012 14:47:14 +0000 RebitAdmin 3611@http://support.rebit.com/forum/ <p>The log files are not really intended for users, they are more for Rebit personnel if the need arises to troubleshoot your system. The backup speed varies depending on the system, but we estimate a rate of about 10GB/hr. It is usually best to start a backup in the evening and let it run overnight. </p> http://support.rebit.com/forum/topic/how-long-is-my-daily-initial-backup#post-3610 Tue, 24 Jan 2012 13:04:39 +0000 daneel 3610@http://support.rebit.com/forum/ <p>In order to decide when is the best time for my daily initial backup to take place I would like to know (roughly) how long it takes.<br /> I have looked in the log files but failed to spot the start and end times.<br /> Can you please tell me what to look for?<br /> I will then know when to plug in my backup drive.<br /> thanks, dan </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-3606 Mon, 23 Jan 2012 09:22:18 +0000 RebitAdmin 3606@http://support.rebit.com/forum/ <p>@hennery - to get to services, right-click Computer and select Manage. In the Manage window, click on Services under Services and Applications. This will show you all the Services on your computer. </p> http://support.rebit.com/forum/topic/could-not-communicate-with-backup-service#post-3603 Sun, 22 Jan 2012 14:56:17 +0000 hennery 3603@http://support.rebit.com/forum/ <p>How do I "set the service to automatic"? Where do I find the RebitSVC? </p> http://support.rebit.com/forum/topic/rebit-drive-works-constantly#post-3601 Mon, 16 Jan 2012 09:22:42 +0000 RebitAdmin 3601@http://support.rebit.com/forum/ <p>Rebit 5 provides live continuous backup, so it is altogether possible that it will stay active. If this is bothering you, you can always use the Pause feature or keep the drive disconnected until you want it to make a new recovery point. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3599 Mon, 16 Jan 2012 09:19:15 +0000 RebitAdmin 3599@http://support.rebit.com/forum/ <p>Thank you for your suggestion jimgage, I have submitted your post regarding the way Rebit views the soft and hard cap to the development team. I am sorry you are having difficulties as a result of this. </p> http://support.rebit.com/forum/topic/rebit-drive-works-constantly#post-3597 Mon, 16 Jan 2012 05:15:52 +0000 barnhartroy@aol.com 3597@http://support.rebit.com/forum/ <p>After a successful backup my external drive keeps clicking away indicating that it is working. Does not seem right. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3595 Sat, 14 Jan 2012 14:12:11 +0000 jimgage 3595@http://support.rebit.com/forum/ <p>To Others interested in this thread:</p> <p>I did a fresh install of Rebit, and found that when setting up a destination drive/partition, Rebit expects the destination partition to be approx 20-22% larger than Windows Explorer reported USED space on your source drive. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3592 Fri, 13 Jan 2012 15:21:11 +0000 jimgage 3592@http://support.rebit.com/forum/ <p>One more thought, this time on caps.</p> <p>If Rebit is making the assumption that the source and destination partitions are approximately the same size, then leaving a buffering margin of 10% of the destination partition is sensible because it also approximates 10% of the source partition.</p> <p>As a first order approximation in the case of a much larger destination drive, it would make sense to use 10% of the SOURCE partition's used space to make the decision to reorganize and pare the recovery points. </p> http://support.rebit.com/forum/topic/backup-location-full#post-3591 Fri, 13 Jan 2012 15:12:41 +0000 jimgage 3591@http://support.rebit.com/forum/ <p>Re: my previous post.</p> <p>I'm often using drive and partition interchangeably, except for the sentence </p> <p>"Otherwise, perhaps Rebit can use its experience to advise users how to partition a drive for Rebit's use" </p> <p>In this case, what I mean by drive is disk (the physical, unpartitioned piece of hardware), because partitioning is done in advance of using Rebit. </p>