http://support.rebit.com/forum/ Rebit Support Forum Tag: crash - Recent Posts en Sat, 04 Feb 2012 08:23:01 +0000 http://support.rebit.com/forum/topic/backup-unreliable-and-incomplete#post-3416 Tue, 15 Nov 2011 17:21:14 +0000 RebitAdmin 3416@http://support.rebit.com/forum/ <p>Mali, please contact support so that we can help you figure out what is going on with your system. </p> http://support.rebit.com/forum/topic/backup-unreliable-and-incomplete#post-3408 Sun, 13 Nov 2011 10:15:13 +0000 Mali 3408@http://support.rebit.com/forum/ <p>I forgot one problem: </p> <p>- The backup for laptop #1 has directories in it that are only on laptop #2, and backup #2 has directories in it, that only exist on laptop #1 or #3. </p> http://support.rebit.com/forum/topic/backup-unreliable-and-incomplete#post-3407 Sun, 13 Nov 2011 10:00:41 +0000 Mali 3407@http://support.rebit.com/forum/ <p>I have seen that some others have similar problems but I have not found a satisfying answer or solution in the forum. I am encountering multiple problems that might or might not be related. </p> <p>- Rebit claims that my computer is fully backed up. When I looked in the backup in order to copy files to a different computer there were only outdated files and several directories missing. In one case there were only two of the main directories backed up, one the Desktop the other a fairly useless directory, nowhere any documents. In another case it was the documents folder and the desktop, but no settings and other important directories. </p> <p>- Often when I try to browse the backups, I cannot see all three laptop backups that should be on the drive. Sometimes I see one, sometimes two, sometimes all three. Very strange. </p> <p>- Even when all three backups are visible, in 9/10 cases I am unable to look into individual folders. Either Windows explorer (Win 7) crashes or I get an endless progress bar (40+ minutes) until I give up. </p> <p>Rebit failed me now for the second time when I urgently needed to restore files and I wonder why I even bothered to upgrade to Rebit 5. Considering that in each case Rebit made me believe that all files had been backed up, I find the program highly unreliable and certainly far from 'ridiculously simple'. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1605 Sat, 11 Jun 2011 06:19:02 +0000 KarlNapf 1605@http://support.rebit.com/forum/ <p>I have been in contact by email with the support for several days. The support team has been very responsive! Even if they did not succeed in solving my issue (seems to be some incompatibility with other software) I am really pleased with that level of support! I definitely will evaluate rebit again for my next system. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1602 Thu, 09 Jun 2011 14:27:31 +0000 Admin 1602@http://support.rebit.com/forum/ <p>Explorer crashes happen for many different reasons. Although Rebit may exacerbate the issue in isolated cases most times there is an underlying issue. Please continue to work with support, and if we are not able to resolve the issue, we have a flexible refund policy. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1594 Wed, 08 Jun 2011 15:14:44 +0000 dnaman 1594@http://support.rebit.com/forum/ <p>KarlNapf, thanks for the pointer to oops!backup.</p> <p>I'd stick with Rebit, but because of bugs which make my system unworkable and since I have no way of knowing if and when the bugs are fixed (the Rebit people decline to publish this information) it's pretty much a lost cause. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1592 Tue, 07 Jun 2011 23:12:24 +0000 robot99 1592@http://support.rebit.com/forum/ <p>I am also getting a similar error with explorer crashing (Win 7 Ultimate and Seagate GoFlex 2TB). I have been back and forth with support trying some different things but so far no solution. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1588 Mon, 06 Jun 2011 02:50:43 +0000 KarlNapf 1588@http://support.rebit.com/forum/ <p>The good thing is - I just installed the trial... so just un-installing and trying oops!backup might help me to decide where to spend my money ;) </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1583 Sat, 04 Jun 2011 23:08:23 +0000 KarlNapf 1583@http://support.rebit.com/forum/ <p>Installed rebit 5 two days ago. This morning initial backup has been complete. Wanted to try to access my backup..... explorer opens with an icon representing my computer. I double-click on that item - and explorer crases ("Explorer has detected a problem...." or whatever the exact message is - I only have it in german). Did reboot my computer - still same issue. Having a "write-only" backup is not really helpful.....</p> <p>Another problem I noticed: my thunderbird mailer sometimes is not able to perform actions like moving mail to trash or to other folders because another process is accessing the data.... </p> http://support.rebit.com/forum/topic/crash-after-install#post-1502 Tue, 10 May 2011 08:45:44 +0000 RebitAdmin 1502@http://support.rebit.com/forum/ <p>Please email support with this issue. We will want to see your log files to determine the cause of this issue. </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-1496 Tue, 10 May 2011 08:40:12 +0000 RebitAdmin 1496@http://support.rebit.com/forum/ <p>Our uninstaller relies of Windows components to uninstall the software. If you are getting an error message, we can create a new uninstaller file for you, but you will need to email our support team so that we can resolve your issue. </p> http://support.rebit.com/forum/topic/crash-after-install#post-1411 Sun, 01 May 2011 15:07:46 +0000 Curly 1411@http://support.rebit.com/forum/ <p>Rebit crashes after installing and starting to backup for the first time. It continues ok and seems to be working (just very slow across NAS on a DROBO-FS)</p> <p>Faulting application name: rebit5-Setup-5.0.1035.10828.exe, version: 5.0.1035.10828, time stamp: 0x4da72a7d<br /> Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b<br /> Exception code: 0xc0000005<br /> Fault offset: 0x00038c39<br /> Faulting process id: 0x146c<br /> Faulting application start time: 0x01cc07ef5970b4b9<br /> Faulting application path: C:\Users\Curly\Downloads\rebit5-Setup-5.0.1035.10828.exe<br /> Faulting module path: C:\Windows\SysWOW64\ntdll.dll<br /> Report Id: 2088a0fe-73e3-11e0-a888-64b9e8db0c25 </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-1363 Tue, 26 Apr 2011 13:27:34 +0000 johan1 1363@http://support.rebit.com/forum/ <p>In have the same problem, uninstall dont work </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-1325 Sat, 23 Apr 2011 00:12:24 +0000 defontaine.alain@wanadoo.fr 1325@http://support.rebit.com/forum/ <p>Je viens d'acheter la version 5, mais impossible de l'installer car la version 3 refuse de se desinstaller. Win7 Pro 64 bits. Impossible d'utiliser l'une ou l'autre des versions. Que faire? Merci de votre réponse</p> <p>I just purchased version 5, but can not install because the version 3 refuses to uninstall. Win7 Pro 64 bit. Unable to use one or the other versions. What to do? Thank you for your reply </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-844 Tue, 15 Feb 2011 13:51:08 +0000 RebitAdmin 844@http://support.rebit.com/forum/ <p>Please contact support, they will want to take a look at your logs to figure out exactly what is going on, but it sounds like Windows was unable to properly uninstall the software. </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-833 Mon, 14 Feb 2011 12:13:40 +0000 Mali 833@http://support.rebit.com/forum/ <p>I am trying to uninstall Rebit SaveMe Express (3.0.1026.10446) because I want to install Rebit SaveMe (3.0.1035.8778) on a Win 7 laptop. Everytime I try to uninstall it (in Control Panel / Programs and Features), I get the error message 'Setup/Uninstall has stopped working' - 'Close program'. And that's the end of it. I can't install the other version, I can't make a backup with the 8778 Rebit drive, I can't uninstall. What shall I do? </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-684 Mon, 29 Nov 2010 15:25:35 +0000 RebitAdmin 684@http://support.rebit.com/forum/ <p>Andy- please contact Rebit Technical support and send them your Rebit log files located in C:Program Files\Rebit-SaveMe\logs</p> <p>We can then use these files to determine what is causing the BSOD and the error. </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-683 Mon, 29 Nov 2010 15:10:56 +0000 ajmalmq 683@http://support.rebit.com/forum/ <p>I'm getting blue screens, only with rebit HD attached. Also get this:</p> <p>(error 000000005) Access is denied in "Rebit SaveMe License Protection" window.</p> <p>How to make rebit behave nicely?</p> <p>Thanks,</p> <p>Andy </p> http://support.rebit.com/forum/topic/desktop-icon-causes-computer-crash#post-312 Tue, 12 Jan 2010 17:33:17 +0000 Mahsirg2 312@http://support.rebit.com/forum/ <p>When I left left click the Rebit desktop icon,which was placed there at installation, the computer freezes. It wants to send Microsoft an error message and it also wants to send a debugging message from Dr Watson. The icon is targeted to C:\Program Files\Rebit\bin\Open NSE.exe. What is the Namespace Extension application and why is is causing the computer to freeze? What is the purpose of the desktop icon since the tray icon seems to provide all the menu items needed?<br /> My Rebit ver is 3.0.259.6452. The computer is running XP Pro. Currently the status is "Backed Up as of (today's date, 10 seconds ago).Everything else seems to work OK,including the tray icon with an OK right-click menu. </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-247 Tue, 15 Dec 2009 16:16:02 +0000 Admin 247@http://support.rebit.com/forum/ <p>This type of repeated BSOD event typically indicates a problem with Volume Shadow Copy Service. Please try the following.</p> <ol> <li>Click "Start" -&gt; "Run..." (or press 'Windows' + 'r' keys together)</li> <li>Type "cd \Program Files" and Enter (Note: for 64-bit Windows, type "cd \Program Files(x86) and Enter)</li> <li>Type "cd Rebit\bin" and Enter</li> <li>Type "rbvss C:" and Enter</li> </ol> <p>&nbsp;<br /> If a BSOD event occurs, it may be necessary to rebuild the subscriber list for the VSS system. In this event, refer to "Solution 2" at <a href="http://support.rebit.com/forum/topic/configuring-volume-shadow-service"><strong>this link</strong></a>.</p> <p>The Rebit software should normally be able to remove older information to make room for new files. If the VSS system is compromised, however, this would help explain the inability to remove older data. </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-225 Thu, 03 Dec 2009 20:56:30 +0000 RON 225@http://support.rebit.com/forum/ <p>I get repeated computer reboots with BSOD. I've followed both suggestions for correcting the problem; running chkdisk on startup and uninstalling all of the Storage Volumes without success. In addition Rebit has the following message when I hover the mouse over the Rebit icon: Rebit has been suspended owing to lack of space. I thought Rebit would delete old copies of files to make space for new ones. I have a 2 terabyte hard drive with 661GB used. My external backup drive is a WD My Book with 2 terabytes. </p> http://support.rebit.com/forum/topic/computer-crashes-during-backup#post-10 Tue, 14 Jul 2009 13:53:18 +0000 Admin 10@http://support.rebit.com/forum/ <p>In a small number of cases, a computer has restarted during the process of the initial backup. In these cases, it was determined that an area of the system hard disk drive had a bad sector and led to unpredictable results. During the course of the initial backup, Rebit is copying every file on the computer hard drive, even those that are not accessed otherwise. If the computer crash is related to a bad sector, corrective actions are needed. </p> <p>To determine if the computer hard disk drive has any bad sectors, follow the steps below.</p> <ol> <li>Click “Start” -&gt; “Run…”</li> <li>Type “eventvwr.exe” and Enter</li> <li>(for Windows Vista only) Click the plus symbol beside “Windows Logs” to expand the list</li> <li>Click to select “System” from the list on the left</li> <li>Scroll through a few days worth of the events shown, looking for red circles (errors) with a “Source” of “disk”</li> <li>Double-click any of these red circle (error) items to find more information</li> <li>Look for the phrase “Bad block”</li> </ol> <p> <strong>SOLUTION:</strong></p> <p>In order to allow the hard disk drive to repair itself, follow these steps.</p> <ol> <li>Open a "My Computer" window</li> <li>Right-click the "C:" drive icon and select "Properties"</li> <li>Click to select the “Tools” tab</li> <li>Click “Check Now…” in the “Error-checking” area</li> <li>Ensure “Automatically fix file system errors” is checked</li> <li>Click “Start”</li> <li>Click “Close” and “Ok”</li> <li>Restart the computer</li> </ol> <p>After the error-checking process runs (allow for a half hour or more for this process to complete) the disk drive will likely be in a better condition. The Rebit backup should then be able to complete its work. </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-9 Tue, 14 Jul 2009 12:13:46 +0000 Admin 9@http://support.rebit.com/forum/ <p>In a small number of cases just after Rebit installation, the computer started to back up the first time and led to a blue screen (a.k.a. Blue Screen of Death or BSOD) with error message BAD_POOL_HEADER. In another case, the screen simply went black and froze at that point. In yet another case, the computer restarted.</p> <p><strong><br /> SOLUTION:<br /> </strong><br /> The problem is uncommon, and it is related to previous software leaving a Windows system (Volume Shadow Service) in an unstable state.</p> <p>To repair this condition, perform the following steps.</p> <ol> <li>Open Device Manager (click “Start” -&gt; click “Run…” -&gt; type “devmgmt.msc” and Enter)</li> <li>Click the menu item “View” and select “Show hidden devices”</li> <li>From the list below, find “Storage Volumes” and click the plus symbol to expand the item</li> <li>For each Storage Volume item, right-click and select “Uninstall” (Click “OK”, then select “No” if asked to restart)</li> <li>Restart the computer</li> <li>Wait while Windows initializes each of the Storage Volumes.</li> <li>Restart the computer once again</li> <p>At this point, connecting the Rebit will work normally.</ol>