http://support.rebit.com/forum/ Rebit Support Forum Tag: crash - Recent Topics en Sat, 04 Feb 2012 08:40:32 +0000 http://support.rebit.com/forum/topic/backup-unreliable-and-incomplete#post-3407 Sun, 13 Nov 2011 10:00:41 +0000 Mali 3407@http://support.rebit.com/forum/ <p>I have seen that some others have similar problems but I have not found a satisfying answer or solution in the forum. I am encountering multiple problems that might or might not be related. </p> <p>- Rebit claims that my computer is fully backed up. When I looked in the backup in order to copy files to a different computer there were only outdated files and several directories missing. In one case there were only two of the main directories backed up, one the Desktop the other a fairly useless directory, nowhere any documents. In another case it was the documents folder and the desktop, but no settings and other important directories. </p> <p>- Often when I try to browse the backups, I cannot see all three laptop backups that should be on the drive. Sometimes I see one, sometimes two, sometimes all three. Very strange. </p> <p>- Even when all three backups are visible, in 9/10 cases I am unable to look into individual folders. Either Windows explorer (Win 7) crashes or I get an endless progress bar (40+ minutes) until I give up. </p> <p>Rebit failed me now for the second time when I urgently needed to restore files and I wonder why I even bothered to upgrade to Rebit 5. Considering that in each case Rebit made me believe that all files had been backed up, I find the program highly unreliable and certainly far from 'ridiculously simple'. </p> http://support.rebit.com/forum/topic/cannot-browse-my-backup-explorer-crashes#post-1583 Sat, 04 Jun 2011 23:08:23 +0000 KarlNapf 1583@http://support.rebit.com/forum/ <p>Installed rebit 5 two days ago. This morning initial backup has been complete. Wanted to try to access my backup..... explorer opens with an icon representing my computer. I double-click on that item - and explorer crases ("Explorer has detected a problem...." or whatever the exact message is - I only have it in german). Did reboot my computer - still same issue. Having a "write-only" backup is not really helpful.....</p> <p>Another problem I noticed: my thunderbird mailer sometimes is not able to perform actions like moving mail to trash or to other folders because another process is accessing the data.... </p> http://support.rebit.com/forum/topic/crash-after-install#post-1411 Sun, 01 May 2011 15:07:46 +0000 Curly 1411@http://support.rebit.com/forum/ <p>Rebit crashes after installing and starting to backup for the first time. It continues ok and seems to be working (just very slow across NAS on a DROBO-FS)</p> <p>Faulting application name: rebit5-Setup-5.0.1035.10828.exe, version: 5.0.1035.10828, time stamp: 0x4da72a7d<br /> Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b<br /> Exception code: 0xc0000005<br /> Fault offset: 0x00038c39<br /> Faulting process id: 0x146c<br /> Faulting application start time: 0x01cc07ef5970b4b9<br /> Faulting application path: C:\Users\Curly\Downloads\rebit5-Setup-5.0.1035.10828.exe<br /> Faulting module path: C:\Windows\SysWOW64\ntdll.dll<br /> Report Id: 2088a0fe-73e3-11e0-a888-64b9e8db0c25 </p> http://support.rebit.com/forum/topic/uninstall-crashes#post-833 Mon, 14 Feb 2011 12:13:40 +0000 Mali 833@http://support.rebit.com/forum/ <p>I am trying to uninstall Rebit SaveMe Express (3.0.1026.10446) because I want to install Rebit SaveMe (3.0.1035.8778) on a Win 7 laptop. Everytime I try to uninstall it (in Control Panel / Programs and Features), I get the error message 'Setup/Uninstall has stopped working' - 'Close program'. And that's the end of it. I can't install the other version, I can't make a backup with the 8778 Rebit drive, I can't uninstall. What shall I do? </p> http://support.rebit.com/forum/topic/computer-freezes-30-seconds-after-install#post-9 Tue, 14 Jul 2009 12:13:46 +0000 Admin 9@http://support.rebit.com/forum/ <p>In a small number of cases just after Rebit installation, the computer started to back up the first time and led to a blue screen (a.k.a. Blue Screen of Death or BSOD) with error message BAD_POOL_HEADER. In another case, the screen simply went black and froze at that point. In yet another case, the computer restarted.</p> <p><strong><br /> SOLUTION:<br /> </strong><br /> The problem is uncommon, and it is related to previous software leaving a Windows system (Volume Shadow Service) in an unstable state.</p> <p>To repair this condition, perform the following steps.</p> <ol> <li>Open Device Manager (click “Start” -&gt; click “Run…” -&gt; type “devmgmt.msc” and Enter)</li> <li>Click the menu item “View” and select “Show hidden devices”</li> <li>From the list below, find “Storage Volumes” and click the plus symbol to expand the item</li> <li>For each Storage Volume item, right-click and select “Uninstall” (Click “OK”, then select “No” if asked to restart)</li> <li>Restart the computer</li> <li>Wait while Windows initializes each of the Storage Volumes.</li> <li>Restart the computer once again</li> <p>At this point, connecting the Rebit will work normally.</ol> http://support.rebit.com/forum/topic/desktop-icon-causes-computer-crash#post-312 Tue, 12 Jan 2010 17:33:17 +0000 Mahsirg2 312@http://support.rebit.com/forum/ <p>When I left left click the Rebit desktop icon,which was placed there at installation, the computer freezes. It wants to send Microsoft an error message and it also wants to send a debugging message from Dr Watson. The icon is targeted to C:\Program Files\Rebit\bin\Open NSE.exe. What is the Namespace Extension application and why is is causing the computer to freeze? What is the purpose of the desktop icon since the tray icon seems to provide all the menu items needed?<br /> My Rebit ver is 3.0.259.6452. The computer is running XP Pro. Currently the status is "Backed Up as of (today's date, 10 seconds ago).Everything else seems to work OK,including the tray icon with an OK right-click menu. </p> http://support.rebit.com/forum/topic/computer-crashes-during-backup#post-10 Tue, 14 Jul 2009 13:53:18 +0000 Admin 10@http://support.rebit.com/forum/ <p>In a small number of cases, a computer has restarted during the process of the initial backup. In these cases, it was determined that an area of the system hard disk drive had a bad sector and led to unpredictable results. During the course of the initial backup, Rebit is copying every file on the computer hard drive, even those that are not accessed otherwise. If the computer crash is related to a bad sector, corrective actions are needed. </p> <p>To determine if the computer hard disk drive has any bad sectors, follow the steps below.</p> <ol> <li>Click “Start” -&gt; “Run…”</li> <li>Type “eventvwr.exe” and Enter</li> <li>(for Windows Vista only) Click the plus symbol beside “Windows Logs” to expand the list</li> <li>Click to select “System” from the list on the left</li> <li>Scroll through a few days worth of the events shown, looking for red circles (errors) with a “Source” of “disk”</li> <li>Double-click any of these red circle (error) items to find more information</li> <li>Look for the phrase “Bad block”</li> </ol> <p> <strong>SOLUTION:</strong></p> <p>In order to allow the hard disk drive to repair itself, follow these steps.</p> <ol> <li>Open a "My Computer" window</li> <li>Right-click the "C:" drive icon and select "Properties"</li> <li>Click to select the “Tools” tab</li> <li>Click “Check Now…” in the “Error-checking” area</li> <li>Ensure “Automatically fix file system errors” is checked</li> <li>Click “Start”</li> <li>Click “Close” and “Ok”</li> <li>Restart the computer</li> </ol> <p>After the error-checking process runs (allow for a half hour or more for this process to complete) the disk drive will likely be in a better condition. The Rebit backup should then be able to complete its work. </p>