Rebit Support Forum: Recent Topics

Rebit Support Forum: Recent Topics http://support.rebit.com/forum/ Rebit Support Forum: Recent Topics en Tue, 07 Sep 2010 10:06:47 +0000 lds8@comcast.net on "How do I get Software Updates?" http://support.rebit.com/forum/topic/how-do-i-get-software-updates#post-163 Thu, 29 Oct 2009 19:02:39 +0000 lds8@comcast.net 163@http://support.rebit.com/forum/ Current Rebit Software Version: 3.0.258.4637 Running Windows XP Home Edition SP2, 2 GB RAM, 32 Bit. Using Spare external USB Seagate FreeAgent Pro 320 GB NTSF HD. Same Capacity as on-board NTSF C:\ drive Purchased only Rebit Software to convert spare drive to Rebit appliance. How do I update Rebit software to 3.0.258.6452 kkuelbs on "software won't update" http://support.rebit.com/forum/topic/software-wont-update#post-520 Thu, 10 Jun 2010 18:17:43 +0000 kkuelbs 520@http://support.rebit.com/forum/ I have version 3.0.1026.7079 and I keep getting a message that there is an update available. When I go to update it stall out a leaves a message to go to support and manually update. I have not seen any updates available through support. What is the solution to installing the update Mas on "Best way to get help on Rebit Forum" http://support.rebit.com/forum/topic/best-way-to-get-help-on-rebit-forum#post-145 Thu, 22 Oct 2009 09:00:52 +0000 Mas 145@http://support.rebit.com/forum/ Please specify the following things to get best help on Rebit Forum 1. What Rebit version you have? 2. Your PC specifications i.e. OS, hard drive size etc. 3. Rebit status on system tray when you see the problem? Harveyf on "Disconnect laptop from docking station." http://support.rebit.com/forum/topic/disconnect-laptop-from-docking-station#post-571 Fri, 03 Sep 2010 07:15:49 +0000 Harveyf 571@http://support.rebit.com/forum/ I use my laptop as if it were a desktop. It has a Vista 32 bit operating system. As a ,docking station, I use a ,7 port USB adapter. Can I simply unplug the 7 port adapter from my PC or must I first uninstall drive. Can I damage data or drive if I do not uninstall drive before disconnecting from my laptop. When I plug in my backup drive will it automatically begin a new system backup up again? curtfell on "Does not ask for rebit password for Recovery" http://support.rebit.com/forum/topic/does-not-ask-for-rebit-password-for-recovery#post-569 Thu, 02 Sep 2010 07:49:06 +0000 curtfell 569@http://support.rebit.com/forum/ Hi, I had a system malfunction, so I downloaded the latest recovery boot CD image from Support, created the rebit boot CD and booted from it. When it gets to the part where it shows my external USB HD to restore from, I cannot select it. It has a red Lock icon next to it. I believe it is because I have set a rebit password for this backup archive. However, I am not prompted to enter the password to unlock it. Therefore, I cannot restore my backup data! Please advise! Thanks! Lieke on "Use Rebit on second computer" http://support.rebit.com/forum/topic/use-rebit-on-second-computer#post-567 Thu, 26 Aug 2010 08:39:18 +0000 Lieke 567@http://support.rebit.com/forum/ I bought Rebit SaveMe to use the backup of my old desktop (XP) programs on my new Windows 7 laptop. However, that does not work. Has the backup failed or is it simply impossible to do this? I do not want to copy the first computer's programs, I just want to be able to use them. rhinocerous7 on "Rebit won't backup" http://support.rebit.com/forum/topic/rebit-wont-backup#post-560 Tue, 24 Aug 2010 21:02:09 +0000 rhinocerous7 560@http://support.rebit.com/forum/ Error window: Won't backup to a FAT 32 volume! The HDD is partitioned and the backup partition is formated as NTFS format. What do I need to do? dennis9999 on "lack of space" http://support.rebit.com/forum/topic/lack-of-space#post-554 Mon, 16 Aug 2010 15:45:55 +0000 dennis9999 554@http://support.rebit.com/forum/ I am running version 3.0.769.8778 under vista 64bit. This installation has been working without problems for several months, am now getting message that backup is suspended owing to lack of space. The backup device has 24 gig left. I was under the impression that as space became scarce older generations of file would be deleted to free up space. Was I dreaming? What needs to be done now? mpostman on "Trouble creating Recovery CD" http://support.rebit.com/forum/topic/trouble-creating-recovery-cd#post-408 Thu, 04 Mar 2010 17:41:46 +0000 mpostman 408@http://support.rebit.com/forum/ I have the downloaded version of rebit 3.0.1035.7079 but did not order the recovery CD since your help file indicated it could be created by the user (and I am a fairly experienced computer user). Specifically, the help document says to make the recovery CD by downloading the *.iso file from your support site (which I did) and then double click this .iso file to start the software that will allow you to burn the disc. But my machine does not recognize the .iso file type and hence no s/w starts when its double clicked. I have a CD R/W drive. What's your plan B? Seems like your help entry on this was written by someone who never actually followed the prescription or you are assuming some s/w exists which is in reality not standard. tombrud on "Adding External Drives" http://support.rebit.com/forum/topic/adding-external-drives#post-534 Thu, 22 Jul 2010 03:25:14 +0000 tombrud 534@http://support.rebit.com/forum/ I installed REBIT several weeks ago. I want to include an external drive in the backup. I followed the instructions for adding a drive. The external drive appears in the list of drives and it remains checked, However, when I view the backeup files, I can only see the C and D drives. Admin on "How to make a Rebit Recovery Flash Drive" http://support.rebit.com/forum/topic/how-to-make-a-rebit-recovery-flash-drive#post-553 Fri, 13 Aug 2010 10:48:38 +0000 Admin 553@http://support.rebit.com/forum/ How to make a Rebit Recovery Flash Drive Due to the fact that more and more computers do not have optical drives these days, it is sometimes necessary to use a flash drive to boot into Rebit's full system restoration function instead of a CD. In order to do this, users must first download UNetbootin, a program that allows the creation of bootable USB drives: <a href="http://unetbootin.sourceforge.net/unetbootin-windows-latest.exe">UNetbootin-- Latest Windows Software</a> Additional information about UNetbootin can be found <a href="http://unetbootin.sourceforge.net/">here</a> Once UNetbootin is downloaded, run it. You will see a Window that looks like this: <a href="http://img809.imageshack.us/img809/8742/unebootin1.jpg">IMAGE 1</a> Click the bubble next to "Diskimage." Leave the default "ISO" option and download the following file: <a href="http://c1226952.cdn.cloudfiles.rackspacecloud.com/SaveMe-Recovery-3.0.1033.7812.iso">Rebit Recovery ISO</a> Once it is downloaded, click on the [...] in the Diskimage field and find the file that you just downloaded. Once it is selected, click OK. You should now have UNetbootin look like this: <a href="http://img801.imageshack.us/img801/4075/unebootin2.jpg">IMAGE 2</a> At the bottom of the UNetbootin window, select "USB Drive" under Type and then the select the correct drive letter in the Drive menu. It may be necessary to select "Show All Drives" if your flash drive does not appear. Once you have everything selected, click OK. Note:When the process completes it will ask if you want to reboot – select EXIT. Now, open the flash drive in your Computer/My Computer window. You will see the following files: <a href="http://img685.imageshack.us/img685/8762/unebootin3.jpg">IMAGE 3</a> Now make the following changes: <ol> <li>Rename menu.c32 to 1menu.c32</li> <li>Rename syslinux.cfg to 1syslinux.cfg</li> <li>Copy menu.c32 from the boot folder on the flash drive into the root of the USB drive</li> <li>Copy USB:\boot\isolinux\isolinux.cfg into the root of the USB drive</li> <li>In the root of the drive rename menu.c32 to vesamenu.c32</li> <li>In the root of the drive rename isolilnug.cfg to syslinux.cfg</li> <li>Done. Boot from the flash drive to verify.</li> </ol> rebitcl on "Using old Rebit on New computer" http://support.rebit.com/forum/topic/using-old-rebit-on-new-computer#post-551 Wed, 11 Aug 2010 13:41:22 +0000 rebitcl 551@http://support.rebit.com/forum/ I have a rebit that was used on an old XP computer. I now have a new Windows 7 computer and I would like to start backing up this new computer. I DO NOT need to bring any files over from rebit, I just need to start using it as if it were brand new on the new computer. Do I simply reset rebit using the single license reset instructions or is there something else I need to do. Again, I do NOT need any data off of Rebit, I just need it to start backing up the new computer, which is a 64 bit machine, Windows 7. Thanks. Admin on "VSS -- Rebit SaveMe and SaveMe Express Software" http://support.rebit.com/forum/topic/vss-rebit-saveme-and-saveme-express-software#post-528 Fri, 16 Jul 2010 08:36:33 +0000 Admin 528@http://support.rebit.com/forum/ To determine if the Volume Shadow Service is configured on your Rebit SaveMe and SaveMe Express, follow these steps: <ol> <li>Click “Start” -> “All Programs” -> “Accessories” </li> <li>Click “Command Prompt” (NOTE: For Windows Vista and Windows 7, right-click the item and select “Run as Administrator”)</li> <li>Type <code>cd C:\Program Files\Rebit-SaveMe\bin\</code>if you have SaveMe and <code>cd C:\Program Files\Rebit-SaveMe-Express\bin\</code>if you have SaveMe Express and press Enter</li> NOTE: If you have 64 bit Windows, the above sequences should read <code>cd C:\Program Files (x86)\Rebit-SaveMe\bin\</code> and <code>cd C:\Program Files (x86)\Rebit-SaveMe-Express\bin\</code> respectively. <li>Type <code>rbvss.exe C:</code> and Enter</li> <li>Allow the command to complete (30 seconds or more) – the last line should read “Snapshot creation done.”</li> </ol> The lack of “Snapshot creation done.” and the presence of an ERROR value indicates a problem with the Volume Shadow Service. The information below provides steps you may follow to configure the service. Solution 1 To configure the Volume Shadow Copy Service in Windows, start by following these steps <ol> <li>Click <a href="http://download.rebit.com/support/vss-config1.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config1.bat"> Part 1</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config1.bat fileNote: Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> <li>Click <a href="http://download.rebit.com/support/vss-config2.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config2.bat"> Part 2</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config2.bat file Note for Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> <li>Click "Ok" in any windows that appear, ignoring any errors</li> <li>Restart the computer</li> <li>Click <a href="http://download.rebit.com/support/vss-config3.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config3.bat"> Part 3</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config3.bat file Note: Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> </ol>   At this point, Rebit status display should progress from "Rebit is connected" to "Rebit is creating Recovery Point" to "Rebit is copying data". If this does not occur, further steps are necessary. The Microsoft resource for Volume Shadow Copy Service may be found at the <a href="http://support.microsoft.com/kb/940184">http://support.microsoft.com/kb/940184</a> web page from Microsoft. An excerpt is included below. Solution 2 Basically, Windows includes a service called Volume Shadow, and this service is complex. It allows for a variety of applications to utilize the beneficial feature, but can become mis-configured as applications are uninstalled. It may have become mis-configured for unknown reasons. The most common resolution to this problem is as follows: <ol> <li>Click Start, click Run, type regedit, and then click OK. </li> <li>Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\ {26c409cc-ae86-11d1-b616-00805fc79216} </li> <li>Click to select the "Subscriptions" subkey</li> <li>On the Edit menu, click Delete, and then click Yes to confirm that you want to delete the subkey.</li> <li>Exit Registry Editor.</li> <li>Click Start, click Run, type services.msc, and then click OK. </li> <li>Right-click the following services one at a time. For each service, click Restart: o COM+ Event System o COM+ System Application o Microsoft Software Shadow Copy Provider o Volume Shadow Copy </li> <li>Click Start, click Run, type cmd, and then click OK. </li> <li>At the command prompt, type vssadmin list writers, and then press ENTER.</li> <li>If the VSS writers are now listed, close the Command Prompt window. You do not have to complete the remaining steps. If the VSS writers are not listed, type the following commands at the command prompt. Press ENTER after each command. o cd /d %windir%\system32 o net stop vss o net stop swprv o regsvr32 ole32.dll o regsvr32 oleaut32.dll o regsvr32 vss_ps.dll o regsvr32 /i swprv.dll o vssvc /register o regsvr32 /i eventcls.dll o regsvr32 es.dll o regsvr32 stdprov.dll o regsvr32 vssui.dll o regsvr32 msxml.dll o regsvr32 msxml3.dll o regsvr32 msxml4.dll Note The last command may not run successfully. </li> <li>At the command prompt, type vssadmin list writers, and then press ENTER.</li> <li>Confirm that the VSS writers are now listed.</li> </ol> Solution 3 The next most common issue is related to the target directory for Volume Shadow becoming inaccessible. To check this condition, follow these steps: <ol> <li>Click "Start", click "Run...", type "regedit", and then click OK. </li> <li>Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ ContentIndex\Catalogs\System </li> <li>Confirm the value in the right-hand side for "Location" is "C:\System Volume Information" - double-click the item if needed to change the location</li> <li>If no value exists for "Location", right-click in the right-hand pane and select "New"->"String value". Enter "Location" as the name and press Enter. Double-click the item, type "C:\System Volume Information" and click "Ok" </li> <li>Exit Registry Editor</li> <li>Restart the computer</li> </ol> An uncommon issue is related to Microsoft Visio. Follow these steps to correct this potential conflict. <ol> <li>Click "Start", click "Run...", type "regedit", and then click OK. </li> <li>Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs\Visio </li> <li>Click "Edit" -> "Delete", then confirm the deletion</li> <li>Exit Registry Editor.</li> <li>Restart the computer</li> </ol> Solution 4 And finally, there may be information in the Windows Event Viewer that will provide steps to resolution. <ol> <li>Click "Start" -> "Run." </li> <li>Type "eventvwr.exe" and Enter </li> <li>(for Windows Vista only) Click the plus symbol beside "Windows Logs" to expand the list </li> <li>Click to select "Application" from the list on the left </li> <li>Scroll through a few days worth of the events shown, looking for red circles (Errors) with a "Source" of "VSS" </li> <li>Double-click any of these red circle (error) items to find more information </li> <li>Look for the phrase "Online Help" and click the link to search the Microsoft resources for remedies to the problem. It may also be helpful to perform a web search with the "EventID" and "hr" or error code such as 0x80070005 </li> </ol> jonlimmer on "Optical drive stopped working" http://support.rebit.com/forum/topic/optical-drive-stopped-working#post-521 Mon, 21 Jun 2010 06:48:46 +0000 jonlimmer 521@http://support.rebit.com/forum/ The only recent change to my Win 7 (x64) system has been to install Rebit. Now I cannot access my optical drive. Device Manager lists it and says it is operating correctly I can open the drive but it does not recognize any disk (Blu-Ray, DVD or CD) that I insert. Clicking on the icon in Explorer causes a popup message to "Insert a disk" even though one is already inserted. The laptop's tech support has been of no help. Would installing and running Rebit be a factor with this problem? maven on "needed current Recovery CD ISO image" http://support.rebit.com/forum/topic/needed-current-recovery-cd-iso-image#post-531 Sun, 18 Jul 2010 08:03:18 +0000 maven 531@http://support.rebit.com/forum/ Had to do full system recovery from backups made by Multi-PC version (3.0.259.7905) of Rebit. (About the 19 March 2010 time frame Rebit went from v3.0.259.6452 to v3.0.259.7905.) Attempted to use Recovery CD which I labeled version 3.0.0.5646 and dated 24 November 2009.(I had successfully used this CD before.) The CD would boot, etc., but I was not able to assign the drives for recovery: the left column was blank while the right column listed the newly installed replacement hard drive. Remembering that Rebit was updated in March I downloaded and burned the current Recovery CD ISO (SaveMe-Recovery-3.0.1033.7812) from rebit.com. I was then able to successfully do a full-system recovery. Stephan on "Multiple PCs" http://support.rebit.com/forum/topic/multiple-pcs#post-181 Wed, 11 Nov 2009 08:38:50 +0000 Stephan 181@http://support.rebit.com/forum/ How does the multip pc device work? SMR on "Rebit 1TB drive" http://support.rebit.com/forum/topic/rebit-1tb-drive#post-466 Sat, 10 Apr 2010 09:15:41 +0000 SMR 466@http://support.rebit.com/forum/ I recently purchased a 1 TB multi PC version of Rebit Save Me. The thing that seems odd is that they drive doesn't have an active light on it like my older 500 MG drive does. Is there anyone else with this drive that can tell me if they have a light on it for the drive being active?? I can hear the drive running constantly but no light ever appears. darklegion on "De-selecting drive to be backed-up" http://support.rebit.com/forum/topic/de-selecting-drive-to-be-backed-up#post-270 Sun, 27 Dec 2009 10:41:14 +0000 darklegion 270@http://support.rebit.com/forum/ I installed rebit software and it just finished backing up my internal drives. I have an OS drive, and two (2) data drives. Right now my rebit drive can hold all the data on the os and two drives but as my two data drives get full the rebit drive will not be able to back-up everything. My plan was to stop backing up of one of the data drives when this happens. My problem is that when i select the "more" option and "select drives to back-up" is that one of my data drives is grayed out and says "(insufficient space)". All the drives are checked marked, but the OS drive, and one of the data drives are grayed out, not letting me de-select them. When i go to my rebit drive, all the drives are backed-up. How come i cannot de-select the data drive that is grayed out. Boswell on "Security of backed-up data?" http://support.rebit.com/forum/topic/security-of-backed-up-data#post-277 Wed, 30 Dec 2009 07:51:16 +0000 Boswell 277@http://support.rebit.com/forum/ Could anyone explain what security we have for data backed up to an USB hard-drive? If the USB HD is stolen, for instance, can the data be retrieved by someone else? Jordansim on "eSata Support?" http://support.rebit.com/forum/topic/esata-support#post-524 Sat, 03 Jul 2010 15:05:42 +0000 Jordansim 524@http://support.rebit.com/forum/ Great product! However, in the era of the Terabyte, lack of Firewire and eSATA support is disappointing. Especially eSATA. Are there any plans to support either of them, do you have even a remote idea of the timing...and if we have already purchased your product (which I have), do we get a free upgrade? Thank you! sirced on "PC & Laptop" http://support.rebit.com/forum/topic/pc-laptop#post-535 Tue, 27 Jul 2010 20:22:18 +0000 sirced 535@http://support.rebit.com/forum/ PC has Windows XP Pro 32 bit, Laptop has Vista Ultimate 32 bit. Can I use 1 Rebit Ext'l HD to backup both & how? garrickfox@aol.com on "double images of drive" http://support.rebit.com/forum/topic/double-images-of-drive#post-477 Thu, 22 Apr 2010 07:55:54 +0000 garrickfox@aol.com 477@http://support.rebit.com/forum/ When I open rebit, I see two images if my computor. Do I need to get rid of one or keep both. Which one willbe used for recovery. Admin on "VSS -- Rebit Single-PC and Multi-PC Software" http://support.rebit.com/forum/topic/vss-rebit-single-pc-and-multi-pc-software#post-529 Fri, 16 Jul 2010 08:37:58 +0000 Admin 529@http://support.rebit.com/forum/ To determine if the Volume Shadow Service is configured on your Rebit Single-PC and Multi-PC, follow these steps: <ol> <li>Click “Start” -> “All Programs” -> “Accessories” </li> <li>Click “Command Prompt” (NOTE: For Windows Vista and Windows 7, right-click the item and select “Run as Administrator”)</li> <li>Type <code>cd C:\Program Files\Rebit\bin\</code> and press Enter</li> NOTE: If you have 64 bit Windows, the above sequences should read <code>cd C:\Program Files (x86)\Rebit\bin\</code> <li>Type <code>rbvss.exe C:</code> and Enter</li> <li>Allow the command to complete (30 seconds or more) – the last line should read “Snapshot creation done.”</li> </ol> The lack of “Snapshot creation done.” and the presence of an ERROR value indicates a problem with the Volume Shadow Service. The information below provides steps you may follow to configure the service. Solution 1 To configure the Volume Shadow Copy Service in Windows, start by following these steps <ol> <li>Click <a href="http://download.rebit.com/support/vss-config1.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config1.bat"> Part 1</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config1.bat fileNote: Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> <li>Click <a href="http://download.rebit.com/support/vss-config2.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config2.bat"> Part 2</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config2.bat file Note for Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> <li>Click "Ok" in any windows that appear, ignoring any errors</li> <li>Restart the computer</li> <li>Click <a href="http://download.rebit.com/support/vss-config3.bat">here</a> to download <a href="http://download.rebit.com/support/vss-config3.bat"> Part 3</a> of the VSS configuration</li> <li>Save the item to a convenient location such as the Desktop</li> <li>Launch, or double-click, the vss-config3.bat file Note: Windows 7 or Vista users: right-click the file and select "Run as administrator"</li> </ol>   At this point, Rebit status display should progress from "Rebit is connected" to "Rebit is creating Recovery Point" to "Rebit is copying data". If this does not occur, further steps are necessary. The Microsoft resource for Volume Shadow Copy Service may be found at the <a href="http://support.microsoft.com/kb/940184">http://support.microsoft.com/kb/940184</a> web page from Microsoft. An excerpt is included below. Solution 2 Basically, Windows includes a service called Volume Shadow, and this service is complex. It allows for a variety of applications to utilize the beneficial feature, but can become mis-configured as applications are uninstalled. It may have become mis-configured for unknown reasons. The most common resolution to this problem is as follows: <ol> <li>Click Start, click Run, type regedit, and then click OK. </li> <li>Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\ {26c409cc-ae86-11d1-b616-00805fc79216} </li> <li>Click to select the "Subscriptions" subkey</li> <li>On the Edit menu, click Delete, and then click Yes to confirm that you want to delete the subkey.</li> <li>Exit Registry Editor.</li> <li>Click Start, click Run, type services.msc, and then click OK. </li> <li>Right-click the following services one at a time. For each service, click Restart: o COM+ Event System o COM+ System Application o Microsoft Software Shadow Copy Provider o Volume Shadow Copy </li> <li>Click Start, click Run, type cmd, and then click OK. </li> <li>At the command prompt, type vssadmin list writers, and then press ENTER.</li> <li>If the VSS writers are now listed, close the Command Prompt window. You do not have to complete the remaining steps. If the VSS writers are not listed, type the following commands at the command prompt. Press ENTER after each command. o cd /d %windir%\system32 o net stop vss o net stop swprv o regsvr32 ole32.dll o regsvr32 oleaut32.dll o regsvr32 vss_ps.dll o regsvr32 /i swprv.dll o vssvc /register o regsvr32 /i eventcls.dll o regsvr32 es.dll o regsvr32 stdprov.dll o regsvr32 vssui.dll o regsvr32 msxml.dll o regsvr32 msxml3.dll o regsvr32 msxml4.dll Note The last command may not run successfully. </li> <li>At the command prompt, type vssadmin list writers, and then press ENTER.</li> <li>Confirm that the VSS writers are now listed.</li> </ol> Solution 3 The next most common issue is related to the target directory for Volume Shadow becoming inaccessible. To check this condition, follow these steps: <ol> <li>Click "Start", click "Run...", type "regedit", and then click OK. </li> <li>Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ ContentIndex\Catalogs\System </li> <li>Confirm the value in the right-hand side for "Location" is "C:\System Volume Information" - double-click the item if needed to change the location</li> <li>If no value exists for "Location", right-click in the right-hand pane and select "New"->"String value". Enter "Location" as the name and press Enter. Double-click the item, type "C:\System Volume Information" and click "Ok" </li> <li>Exit Registry Editor</li> <li>Restart the computer</li> </ol> An uncommon issue is related to Microsoft Visio. Follow these steps to correct this potential conflict. <ol> <li>Click "Start", click "Run...", type "regedit", and then click OK. </li> <li>Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs\Visio </li> <li>Click "Edit" -> "Delete", then confirm the deletion</li> <li>Exit Registry Editor.</li> <li>Restart the computer</li> </ol> Solution 4 And finally, there may be information in the Windows Event Viewer that will provide steps to resolution. <ol> <li>Click "Start" -> "Run." </li> <li>Type "eventvwr.exe" and Enter </li> <li>(for Windows Vista only) Click the plus symbol beside "Windows Logs" to expand the list </li> <li>Click to select "Application" from the list on the left </li> <li>Scroll through a few days worth of the events shown, looking for red circles (Errors) with a "Source" of "VSS" </li> <li>Double-click any of these red circle (error) items to find more information </li> <li>Look for the phrase "Online Help" and click the link to search the Microsoft resources for remedies to the problem. It may also be helpful to perform a web search with the "EventID" and "hr" or error code such as 0x80070005 </li> </ol> HPeters423 on "Restore on Different Computer???" http://support.rebit.com/forum/topic/restore-on-different-computer#post-355 Fri, 05 Feb 2010 14:13:39 +0000 HPeters423 355@http://support.rebit.com/forum/ I have backed up my hard drive from my computer in FL. I have the cable and hard drive and Rebit disk. I would like to recover some of the files on the hard drive and copy them to my computer in NJ but cannot seem to get it done. I need some help in doing this. I do not want to take everything off the present computer to copy the entire HD and erase my present info. Thanks. Dennis on "Status shows Creating Recovery Point indefinitely" http://support.rebit.com/forum/topic/status-shows-creating-recovery-point-indefinitely#post-86 Fri, 25 Sep 2009 17:20:18 +0000 Dennis 86@http://support.rebit.com/forum/ After installation, my Rebit shows "Creating Recovery Point this may take a few minutes" but stays that way for hours. How do I fix this? billknight on "System software" http://support.rebit.com/forum/topic/system-software#post-516 Fri, 04 Jun 2010 14:03:25 +0000 billknight 516@http://support.rebit.com/forum/ When I do a backup to use on a different computer must I install the old system files (like Windows, Office, etc) before I install the backup info on Rebit or will rebit install everything from my old system? If I get a virus do I have to format the hard drive and then install all the system disks before rebit? Or will rebit install everything back like it was? efriedeman on "Read Only file" http://support.rebit.com/forum/topic/read-only-file#post-511 Tue, 25 May 2010 19:52:47 +0000 efriedeman 511@http://support.rebit.com/forum/ I restored a file that I accidentally had deleted. It would only restore as I read only file, which meant I could not use it in the spreadsheet it had previously been used in, i.e. could not save it or add any data. Is there a way to recover a file as not read only. Joost on "Rebit System Monitor won't start" http://support.rebit.com/forum/topic/rebit-system-monitor-wont-start#post-514 Thu, 03 Jun 2010 11:49:25 +0000 Joost 514@http://support.rebit.com/forum/ Rebit stopped working properly and I tried to fix it with the help of the forum but was not successful. I proceeded with this: 1. disconnect external hard drive 2. uninstall rebit using add/remove programs 3. restart laptop 4. connect hard drive 5. format external hard drive (tried both quick format and full format) 6. installed rebit version 3.0.258.7905 7. I did not have to enter the product key anywhere Rebit status: Rebit is Disconnected. This does not change when hard drive is disconnected and connected. 1. started "manage" on "My Computer" 2. clicked on services 3. try to start "Rebit System Monitor" 4. Error message: Could not start the Rebit System Monitor Service on local computer. Error 2: The system cannot find the file specified. Any idea what to do next. ( I also tried all the Volume Shadow Service fixes but that did not help) Admin on "No Rebit Tray Icon" http://support.rebit.com/forum/topic/no-rebit-tray-icon#post-515 Thu, 03 Jun 2010 16:09:36 +0000 Admin 515@http://support.rebit.com/forum/ The Rebit tray icon is an important part of Rebit's functionality. It helps notify users of their backup status as well as offer many useful options and data. Hence, if upon starting up your computer you find your Rebit tray icon missing, try the following steps to get it back: Open Task Manager and select the Processes tab. Select to show processes for all users. Sorting by Image Name is very helpful. Do you see a RebitTray.exe or Rebit-SaveMe-Tray.exe? End this process and any duplicates that you might have. Rebit will automatically restart the process and you should see it appear in your tray once more. If there is no RebitTray.exe or Rebit-SaveMe-Tray.exe process in your Task Manager, then: For Rebit SaveMe and SaveMe Express Go to C:\Program Files\Rebit-SaveMe\bin and double click on Rebit-SaveMe-Tray.exe For Rebit Single-PC and Multi-PC Go to C:\Program Files\Rebit\bin and double click on RebitTray.exe This should get your icon back in the tray. If this does not work, then it is possible there is something wrong with your Rebit installation. Contact out Technical Support team and inform them that you have tried these steps without any success. Lizzie on "Existing IOmega drive - need to move data across" http://support.rebit.com/forum/topic/existing-iomega-drive-need-to-move-data-across#post-489 Sun, 02 May 2010 05:47:02 +0000 Lizzie 489@http://support.rebit.com/forum/ I have an existing iomega data hard drive. I'd like to use Rebit to back up my computer (still using the Iomega box). I need to move the existing data off the imogea drive to somewhere else on my computer so the Rebit disc can install. Every time I try to do this, there is not enough space on my computer to move it elsewhere, so I can't complete the install of Rebit. What do I do? Thanks