Rebit Support Forum » Troubleshooting

Computer freezes 30 seconds after install

(5 posts)

  1. Admin
    Key Master

    In a small number of cases just after Rebit installation, the computer started to back up the first time and led to a blue screen (a.k.a. Blue Screen of Death or BSOD) with error message BAD_POOL_HEADER. In another case, the screen simply went black and froze at that point. In yet another case, the computer restarted.


    SOLUTION:

    The problem is uncommon, and it is related to previous software leaving a Windows system (Volume Shadow Service) in an unstable state.

    To repair this condition, perform the following steps.

    1. Open Device Manager (click “Start” -> click “Run…” -> type “devmgmt.msc” and Enter)
    2. Click the menu item “View” and select “Show hidden devices”
    3. From the list below, find “Storage Volumes” and click the plus symbol to expand the item
    4. For each Storage Volume item, right-click and select “Uninstall” (Click “OK”, then select “No” if asked to restart)
    5. Restart the computer
    6. Wait while Windows initializes each of the Storage Volumes.
    7. Restart the computer once again

      8. At this point, connecting the Rebit will work normally.

    Posted 2 years ago #

  2. RON
    Member

    I get repeated computer reboots with BSOD. I've followed both suggestions for correcting the problem; running chkdisk on startup and uninstalling all of the Storage Volumes without success. In addition Rebit has the following message when I hover the mouse over the Rebit icon: Rebit has been suspended owing to lack of space. I thought Rebit would delete old copies of files to make space for new ones. I have a 2 terabyte hard drive with 661GB used. My external backup drive is a WD My Book with 2 terabytes.

    Posted 2 years ago #

  3. Admin
    Key Master

    This type of repeated BSOD event typically indicates a problem with Volume Shadow Copy Service. Please try the following.

    1. Click "Start" -> "Run..." (or press 'Windows' + 'r' keys together)
    2. Type "cd \Program Files" and Enter (Note: for 64-bit Windows, type "cd \Program Files(x86) and Enter)
    3. Type "cd Rebit\bin" and Enter
    4. Type "rbvss C:" and Enter

     
    If a BSOD event occurs, it may be necessary to rebuild the subscriber list for the VSS system. In this event, refer to "Solution 2" at this link.

    The Rebit software should normally be able to remove older information to make room for new files. If the VSS system is compromised, however, this would help explain the inability to remove older data.

    Posted 2 years ago #

  4. ajmalmq
    Member

    I'm getting blue screens, only with rebit HD attached. Also get this:

    (error 000000005) Access is denied in "Rebit SaveMe License Protection" window.

    How to make rebit behave nicely?

    Thanks,

    Andy

    Posted 1 year ago #

  5. RebitAdmin
    Moderator

    Andy- please contact Rebit Technical support and send them your Rebit log files located in C:Program Files\Rebit-SaveMe\logs

    We can then use these files to determine what is causing the BSOD and the error.

    Posted 1 year ago #

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