I am running version 3.0.769.8778 under vista 64bit. This installation has been working without problems for several months, am now getting message that backup is suspended owing to lack of space. The backup device has 24 gig left. I was under the impression that as space became scarce older generations of file would be deleted to free up space. Was I dreaming? What needs to be done now?
Rebit Support Forum » Troubleshooting
lack of space
(11 posts)-
Posted 1 year ago #
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You are correct, the version you site does have the never-full technology that will delete older data. However, sometimes it takes up to 48 hours for the old data to be deleted and for a new recovery point to be created. If this is not resolved on your system in this time frame on its own, please contact Rebit Technical Support for further troubleshooting.
Posted 1 year ago # -
The last restore point was 081310 which was 6 days ago. I emailed this to support and so far have heard nothing, would it be adivsable to try verbal communication? What is email response time these days?
Posted 1 year ago # -
I too got the same message. I am running version SaveMe Express 3.0.1026.8778 on Windows 7 64bits. The documentation (help files) clearly states : "Rebit SaveMe uses "Neverfull" technology to continuously make room for new and revised files. Once the Rebit SaveMe is full, "Neverfull" deletes the oldest redundant backups and older deleted files as necessary to make room for new data. However, be assured that everything currently on your computer is completely backed up at all times".
Its been more than 48 hours since I originally first got the message, and I still cannot enjoy my continuous backup. The words "continuously" and "backed up at all times" should be removed from the documentation since they are a false claim. If we have to wait any amount of time for the NeverFull backup to kick in, please revise the documentation and advise your user base.
Now, what can I do to start having a backup again ?
Jeff
Posted 1 year ago # -
Jeff,
Thank you for your feedback, I assure you it does not fall on deaf ears. In most cases it does not take anywhere close to 48 hours, the reason we give this time frame is to allow even the slowest computer ample time for our software to resolve this issue if it is related to the Neverfull technology. There is a related cause that produces the same message; if the indexes on the external drive have been corrupted, our software will not be able to delete any files and will be permanently stuck. We have studied many of these cases, and believe that we have found a solution to prevent this from occurring in the future. Our latest software can prevent this indexing corruption from taking place, alas it cannot repair it once it has already happened. Hence, the best solution is to perform a full reset of the drive with the latest software, instructions for this can be found here.
Since these instructions involve completely wiping the drive and consequently deleting all of your backups, we ask customers to wait 48 hours in the event that corrupt indexes are not the culprit.That being said, the process upon receiving the "Your backup has been suspended owing to the lack of space" is still to wait 48 hours to allow the Neverfull technology the opportunity to delete older files to make room for new ones. If 48 hours go by and the message persists, then a reset to the latest software is the best method to fix and prevent this indexing corruption in the future.
Posted 1 year ago # -
Hello,
Thank you for your reply. I left my computer on all night, and the lack of space message was gone this morning.
My take on this is that, the rebit service is built to be running in the background and not take over the CPU when the machine is in use. It will take hold of the processor to do his heavy NeverFull feature only when there is no activity on the machine.
Enough CPU to run the backup securely, but not quite enough to maintain his heavy NeverFull feature. Thats my take, might not be exact however.
Now I do have backup, BUT, on my rebit drive, I see TWO D drives with the same data in it. Is this a result of a corrupted index, in which case I am screwed and have to reformat everything?
To ensure this does not happen again, could a Purge feature be added to rebit, a feature where the user could say, please cleanup my drive, and remove everything older than X date. People are not stupid, those who want to Purge their drive, would know what they are doing....
Thank you
Jeff
Posted 1 year ago # -
My problem with lack of space seems to be that not only is Rebit copying my C: drive but it is also making an extra copy of My Documents, which is the bulk of the C: drive. Why? This has happened twice within three months. Earlier it made two copies of the C: drive (why?) AND a copy of My documents. Every time I have to download the latest software and reset Rebit. Why?
Reading other people's problems, this is the first I have heard of a 48 hour recovery. It doesn't work on my machine. And Rebit support doen't answer supoport requests within 48 hours either.
I'm about to try another backup software. Maybe CMS Ultimate will work better for me.
Posted 1 year ago # -
If you are getting two copies of C: drive then there could be two things happening. First, run a disk check on the drive and make sure there are no corrupt/damaged sectors. Then, reset Rebit to our latest software which has the ability to prevent database issues that could cause this kind of behavior. If your hard drive is sound and you install the latest version your computer will be backing up properly.
Posted 1 year ago # -
Hi,
I'm having the same problem with a full external drive - I've waited about 1 week for software to delete older material, but it has not made any progress. What's next?
Posted 1 year ago # -
PS: Version 3.0.1026.878
Posted 1 year ago # -
@dbcapano
If it has been more than 48 hours (and it has been a week, so this is definitely the case) then there is a problem with the databases on the drive. The best thing to do would be to reset your Rebit to the latest version, since our latest software can prevent this issue from happening in the future. The reset instructions for your SaveMe Express version can be found here:Posted 1 year ago #
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