Rebit Support Forum » Troubleshooting

Problem disconnecting during initial backup

(4 posts)

  1. john7540
    Member

    Using 5.0.1035.10828, bought on a Rebit 1T drive. Running on Dell E6500, about 96G to back up.
    Last night I installed and started my initial backup (local drive). Got to about 6.8% by bedtime. No progress by morning...I think my attempt to disable sleep on close lid failed. Had to take laptop to work, so paused backup. Still no way to safely disconnect anywhere I could find. Grrr!! Unplugged laptop anyway, hoping for best.

    Reconnected this evening. Clicked resume. Said no drive to backup to. A few seconds later it found the drive and apparently started over preparing to backup. Went ahead happily to 4.8%. There it has been stuck for several hours. Well, just now it made 5%. So maybe it will get there in the end. Anyway, how can I safely pause the initial backup AND DISCONNECT THE DRIVE if it isn't done in the morning??

    Posted 11 months ago #

  2. john7540
    Member

    It ran all night and got to 30%. Really searched hard for a way to disconnect safely this time...couldn't find one. In the course of searching I somehow changed it from "manual resume" to "resume in 3 minutes" without meaning to. As soon as I got to work, it tried to resume and told me no device was connected. Got home and reconnected, careful this time to get the drive online before I tried to resume. Now it is starting over again. Guess I just can't make an initial backup until I can leave it in one place for a couple of days. This is not "ridiculously simple backup." This is ridiculously difficult!

    Posted 11 months ago #

  3. john7540
    Member

    Well, one more night, and Rebit 5 says my backup is complete! I guess it was adding stuff rather than starting over all along...just a ridiculously misleading progress indicator.

    There is STILL no way I can find to disconnect the drive safely...could it be you actually got it right and there is no need to do anything before unplugging the drive? But if so why doesn't your help say so anywhere??!

    Posted 11 months ago #

  4. Admin
    Key Master

    You should use the safely disconnect that is built-in to Windows. (Small USB thumb drive icon in the system tray with a white check mark in a green circle.) Or you can also shut the computer down.

    You should always use this method of disconnecting before pulling the USB cable. NTFS caches writes; if you disconnect the drive at a particularly bad moment you can corrupt the file system on the USB drive.

    Posted 11 months ago #

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