Rebit Support Forum » Product Questions

Rebit users and SaveMe

(5 posts)

  1. Elephantoplasty
    Member

    Hi,

    With the release of new SaveMe software:

    - Will original Rebit users continue to be supported?
    - Will the Rebit software continue to get updated and improved?
    - Is this essentially a renamed new version of Rebit, or is the product fundamentally different?
    - Is there an upgrade path to the new software?
    - Is there a free upgrade for those who recently purchased Rebit?

    I hope the company is going to stand behind the many users who have supported them to date.

    I look forward to this post being answered, not ignored as the post from flakker 4 days ago appears to have been.

    Dave

    Posted 2 years ago #

  2. Boswell
    Member

    Can I suggest you 'phone their support line, and get an immediate answer to your questions direct?

    I've found their tech support guys helpful and knowledgeable.

    I'm not entirely sure of the purpose of this forum, but it would be useful to hear the answers to your queries.

    Posted 2 years ago #

  3. Elephantoplasty
    Member

    Thanks for your thoughts Boswell

    Firstly, I think the answer is something that would be of interest to many on the forum,hence I would like them t answer here.

    Secondly, calling from Australia is rather expensive.....

    Dave

    Posted 2 years ago #

  4. flakker
    Member

    and the UK :-)

    I have emailed their technical support. Hopefully that will get an answer. Ill post the response.

    Thanks,

    Flakker.

    Posted 2 years ago #

  5. Admin
    Key Master

    The release of the Rebit SaveMe and SaveMe Express products have generated questions. Here are answers to the questions.

    - Will original Rebit users continue to be supported?

    Yes, Rebit customers will continue to receive support and software updates, particularly bug fixes, for the Rebit product.

    - Will the Rebit software continue to get updated and improved?

    No new features will be added to the current product, but features may be added to the SaveMe and SaveMe Express products in the future.

    - Is this essentially a renamed new version of Rebit, or is the product fundamentally different?

    Currently, the primary difference is the SaveMe product retains the drive letter ("G:", for example) on the external disk drive, which permits storing files such as video or music. The SaveMe Express and Rebit products will remove the drive letter from the external device as before, leaving the "My Rebit" icon in the "My Computer" window. The SaveMe and SaveMe Express products have received revised graphic logos and documentation also.

    - Is there an upgrade path to the new software?

    Rebit SaveMe and SaveMe Express do not currently have upgrade paths. This is being evaluated.

    - Is there a free upgrade for those who recently purchased Rebit?

    Contact "support at Rebit dot com" for an answer to this question with details about the purchase date.

    Posted 2 years ago #

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