To determine if the Volume Shadow Service is configured on your Rebit SaveMe and SaveMe Express, follow these steps:
- Click “Start” -> “All Programs” -> “Accessories”
- Click “Command Prompt” (NOTE: For Windows Vista and Windows 7, right-click the item and select “Run as Administrator”)
- Type
cd C:\Program Files\Rebit-SaveMe\bin\if you have SaveMe andcd C:\Program Files\Rebit-SaveMe-Express\bin\if you have SaveMe Express and press Enter - Type
rbvss.exe C:
and Enter - Allow the command to complete (30 seconds or more) – the last line should read “Snapshot creation done.”
NOTE: If you have 64 bit Windows, the above sequences should read cd C:\Program Files (x86)\Rebit-SaveMe\bin\ and cd C:\Program Files (x86)\Rebit-SaveMe-Express\bin\ respectively.
The lack of “Snapshot creation done.” and the presence of an ERROR value indicates a problem with the Volume Shadow Service. The information below provides steps you may follow to configure the service.
Solution 1
To configure the Volume Shadow Copy Service in Windows, start by following these steps
- Click here to download
Part 1 of the VSS configuration - Save the item to a convenient location such as the Desktop
- Launch, or double-click, the vss-config1.bat fileNote: Windows 7 or Vista users: right-click the file and select "Run as administrator"
- Click here to download Part 2 of the VSS configuration
- Save the item to a convenient location such as the Desktop
- Launch, or double-click, the vss-config2.bat file
Note for Windows 7 or Vista users: right-click the file and select "Run as administrator" - Click "Ok" in any windows that appear, ignoring any errors
- Restart the computer
- Click here to download Part 3 of the VSS configuration
- Save the item to a convenient location such as the Desktop
- Launch, or double-click, the vss-config3.bat file
Note: Windows 7 or Vista users: right-click the file and select "Run as administrator"
At this point, Rebit status display should progress from "Rebit is connected" to "Rebit is creating Recovery Point" to "Rebit is copying data". If this does not occur, further steps are necessary.
The Microsoft resource for Volume Shadow Copy Service may be found at the http://support.microsoft.com/kb/940184 web page from Microsoft. An excerpt is included below.
Solution 2
Basically, Windows includes a service called Volume Shadow, and this service is complex. It allows for a variety of applications to utilize the beneficial feature, but can become mis-configured as applications are uninstalled. It may have become mis-configured for unknown reasons.
The most common resolution to this problem is as follows:
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\
{26c409cc-ae86-11d1-b616-00805fc79216} - Click to select the "Subscriptions" subkey
- On the Edit menu, click Delete, and then click Yes to confirm that you want to delete the subkey.
- Exit Registry Editor.
- Click Start, click Run, type services.msc, and then click OK.
- Right-click the following services one at a time. For each service, click Restart:
o COM+ Event System
o COM+ System Application
o Microsoft Software Shadow Copy Provider
o Volume Shadow Copy - Click Start, click Run, type cmd, and then click OK.
- At the command prompt, type vssadmin list writers, and then press ENTER.
- If the VSS writers are now listed, close the Command Prompt window. You do not have to complete the remaining steps.
If the VSS writers are not listed, type the following commands at the command prompt. Press ENTER after each command.
o cd /d %windir%\system32
o net stop vss
o net stop swprv
o regsvr32 ole32.dll
o regsvr32 oleaut32.dll
o regsvr32 vss_ps.dll
o regsvr32 /i swprv.dll
o vssvc /register
o regsvr32 /i eventcls.dll
o regsvr32 es.dll
o regsvr32 stdprov.dll
o regsvr32 vssui.dll
o regsvr32 msxml.dll
o regsvr32 msxml3.dll
o regsvr32 msxml4.dll
Note The last command may not run successfully. - At the command prompt, type vssadmin list writers, and then press ENTER.
- Confirm that the VSS writers are now listed.
Solution 3
The next most common issue is related to the target directory for Volume Shadow becoming inaccessible. To check this condition, follow these steps:
- Click "Start", click "Run...", type "regedit", and then click OK.
- Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
ContentIndex\Catalogs\System - Confirm the value in the right-hand side for "Location" is "C:\System Volume Information" - double-click the item if needed to change the location
- If no value exists for "Location", right-click in the right-hand pane and select "New"->"String value". Enter "Location" as the name and press Enter. Double-click the item, type "C:\System Volume Information" and click "Ok"
- Exit Registry Editor
- Restart the computer
An uncommon issue is related to Microsoft Visio. Follow these steps to correct this potential conflict.
- Click "Start", click "Run...", type "regedit", and then click OK.
- Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs\Visio - Click "Edit" -> "Delete", then confirm the deletion
- Exit Registry Editor.
- Restart the computer
Solution 4
And finally, there may be information in the Windows Event Viewer that will provide steps to resolution.
- Click "Start" -> "Run."
- Type "eventvwr.exe" and Enter
- (for Windows Vista only) Click the plus symbol beside "Windows Logs" to expand the list
- Click to select "Application" from the list on the left
- Scroll through a few days worth of the events shown, looking for red circles (Errors) with a "Source" of "VSS"
- Double-click any of these red circle (error) items to find more information
- Look for the phrase "Online Help" and click the link to search the Microsoft resources for remedies to the problem. It may also be helpful to perform a web search with the "EventID" and "hr" or error code such as 0x80070005